Sample complaint letter to the General Manager, Transport Authority, about rude and irresponsible behavior of the drivers and the conductors.
Sub: Complaint about rude and irresponsible behavior of the drivers and the conductors
I want to draw your kind attention towards the rude and irresponsible behavior of both the drivers and the bus conductors with the commuters. They look towards the passengers with indifference and behave with them in a very unfriendly and absurd way. They lack etiquettes and use filthy language.
Generally, the bus drivers do not stop the bus at the fixed stops; they rather disdain the travelers and stop before or after the bus-stop so the passengers have to run after the bus. The passenger hardly approaches the bus, when they start. In this way, many commuters fall and feel a lot of irritation and insult.
No less irresponsible is the behavior of conductors. They never bother to check whether the passengers have got into the bus or not and are bent on blowing the whistle. The bus moves while passengers have hardly one foot on the foot board. This leads to the passengers falling and sustaining injuries.
They forget the elementary duties of the conductors and behave indecently. They show no courtesy and sympathy for the senior citizens and the ladies.
It is, therefore, my humble suggestion that before their recruitment, the drivers and the conductors must be taught how to deal with the passengers. Presently, they must be instructed and advised suitably to mend their ways, and also, surprise checking in this respect be done.