Sample compliant letter regarding damaged goods

To

Company name,

Address,

Sub: – Complaint regarding damaged goods.

Dear Sirs,

We regret to say that your consignment against PWB No. 163821 dated ……………… has been received in an entirely damaged condition. It is not possible to sell the goods in the present state. Will you, therefore, please send a fresh consignment on receipt of which we shall return the goods already received?

Thanking you,

Yours faithfully,

For ………………………………,

Sd/- ………………………………

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Sample reply letter to the above complaint

To

………………………………,

Address

Sub.: Supply of damaged goods regretted.

Dear Sirs,

We thanks you for your letter dated ………………. We are sorry to learn that through a slight oversight in packing, you have received the consignment in a damaged condition.

We are arranging to send a fresh consignment of your order within a day or two.

Thanking you,

Yours faithfully,

For ………………………………,

Sd/- ………………………………