Complaint letter to road transporters for late delivery of goods

Complaint letter to road transporters for late delivery of goods.

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To

The Manager,

Transporters Name,

Company Name

Dear Sir,

We had hired your services to transport 10 boxes containing Apples to Fruit Shop, Address, within 3 days.

The consignment was booked under GR NO. …………, on …………………… (date). A copy of the same has been enclosed herewith.

To our embarrassment, the consignment did not reach our customers in three days but in ten days. The perishable nature of the goods made them useless for either sides/ parties involved in the transaction.

As the loss has been caused due to a delay on your part, you are liable to pay us Rs. ……………… as compensation for the damages.

We expect an early response from you in this regards.

Yours faithfully,

Sd/-

For Golden Apple Suppliers

Encl.: Photostat copy of the GR

Reply to the above

To

The Supervisor,

Golden Apple Suppliers,

Shimla.

Dear Sirs,

We acknowledge the receipt of your letter dated______________ wherein you have held us responsible for delay in the delivery of the consignment.

We fully agree, that the consignment had reached Delhi in ten days as the Delhi-Punjab and Delhi-Haryana borders were sealed and entry in the capital was barred for nine days.

Secondly, while hiring our services, you did not mention the nature of the goods contained in the boxes. If we had the knowledge of the perishable nature of the goods, we would have tried our best to make alternate arrangements to either deliver the goods to your valued customers, in the shortest possible time or send the same back to you. In the existing circumstances, we are not liable to compensate for the damage caused. We suggest you to get your goods insured against any eventuality to avoid losses in future.

We assure you of our best services and attention always.

Thanking you,

Yours faithfully,
Sd/- ………………………………

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