Apology letter for the Delay in Refunding Money

Dear Sir

We are in receipt of your letter dated ……………… and learned the cause of your running out of patience.

We are indeed sorry for the delay in refunding your security money; it actually happened due to a mistake in feeding the computer. The accounts department has been instructed to issue a cheque to you at once. You will get the same within three days by speed-post.

I am grateful to you as your letter has brought the mistake to my attention and I appreciate your perseverance in settling this matter. I personally apologize for the convenience caused to you.


Sincerely yours

Your Name

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